frequent questions
I bought my tickets, but...
I did not receive my tickets
If you purchased Immersive Van Gogh tickets directly on our website but have not received your tickets yet, you can use the ticket resend tool!
If the ticket resubmission tool was unable to locate your order in the original order email, there may be a typo. Pleasecontact the box officefor this to be fixed.
Please check your spam/junk folder before contacting the box office.
I want to change the name of my posts
The name on your tickets is for the purchaser and COVID-19 tracking information only and therefore there is no need to change the name on the tickets. Anyone with access to the tickets can use them. Buyer is responsible for tracking COVID-19 information within their group.
I want to upgrade/downgrade
Contact us atticketing@vangoghchicago.comto update your tickets prior to arrival. Unfortunately, we can't discount tickets and we don't know why you would want to.
need to reprogram
To reschedule your tickets, visit ourDate change request page.
Dates and tickets are subject to availability. Requests must be made at least 24 hours in advance of the scheduled service time.
Please note that there is a rescheduling fee of $4.99 per VIP and Premium ticket and a rescheduling fee of $9.99 per Basic ticket.
Last minute date change requests will not be honored.In rare circumstances, a $9.99 fee will apply for requests submitted less than 24 hours prior to the scheduled time.
ticket information
student discount
We offer a 25% discount for students. A valid student ID is required. This offer can only be redeemed by purchasing tickets in person at the box office.
This offer is valid only from Monday to Friday (except holidays) and is subject to availability. 1 ticket per valid student card, not combinable with any other offer.
Discount is subject to change and we reserve the right to withdraw offer without notice.
group tickets
A group discount is available for groups of 10 or more. Please visit ourpage to join the groupfor prices and availability.
For groups of more than 50 people, send an email togrupos@vangoghchicago.com
Authorized Ticket Sellers
Warning! Consult before GOGH. If you want to experience the immersive Van Gogh exhibit that's taking Chicago by storm and sold out in Los Angeles, New York, and San Francisco, be sure to buy your tickets atVanGoghChicago.comor our verified partners.
If you purchased tickets for our exhibition on any website other than those listed below, please contactticketing@vangoghchicago.comto verify.
Authorized Ticket Partners for Immersive Van Gogh Chicago
- VanGoghChicago.com
- ImmersiveVanGogh.com
- Ticketmaster.com
- Universo.com
- restaurante.com
- viator
- trip advisor
- get your guide
- Go out
- Expedia
- Travelocity
- traveler
- backpacking resellers
- Trevelló
- Funny
- TUI
- Booking.com
- orbit
- Travelocity
- ticket
Other partner sites may also have promotions and ticket access, but they must redirect you to our site.VanGoghChicago.comon sale.
Peak and off peak
This refers to price differences depending on the selected date and time.
Off-peak hours are usually Monday through Friday mornings and early afternoons.
The peak is usually at night and all day on Saturdays and Sundays.
There are no ticket refunds for this exhibition.Tickets are available to purchase onlinehereand at our local box office. For more details, read ourterms and Conditions.
types of tickets
Benefits of VIP tickets
- Priority access and admission
- pillow rental
- limited edition poster
- laminated vip souvenir
- Flexibility to arrive +/- one hour of your time - subject to opening hours
Premium Ticket Benefits
- pillow rental
- limited edition poster
- Flexibility to arrive +/- one hour of your time - subject to opening hours
Basic Membership Benefits
- standard admission
- Strict 20-minute arrival window within the scheduled service start time.
Tickets for children (from 6 to 16 years old)
- Age 6 - 16†
- Admission based on your adult tickets
- Child tickets are not subject to date change fees.
The exhibition has loud music and ear protection is recommended especially for children. Earplugs are available upon check-in.
†Children up to 5 years old do not need a ticket.
ticket prices
Pico
VIP - US$ 99,99
Prima - US$ 64,99
Basic - $54.99
Niño - $34.99
off peak
VIP - US$ 79,99
Prima - US$ 49,99
Basic - $39.99
Niño - $29.99
All tickets are subject to applicable taxes and fees. Ticket prices are subject to change. There are no returns or exchanges. Upgrades can be made in advance or in person at the ticket office.
Attachment Information
Accessibility
Show
Our main entrance is accessed via stairs or a ramp on the left hand side of the main doors. From there, a manual elevator will take you to the lobby for check-in. An elevator attendant will be assigned to help you navigate the space. The only space that is not accessible is our "Juliet" balcony, which is reserved for night and date packages only and requires two flights of stairs. If you cannot access Juliet's Balcony and you have purchased a Meeting Package, please notify the ticket office athttps://www.vangoghchicago.com/contactos/to arrange accommodation.
bathrooms
There are restrooms on all three floors of our exhibit. There are accessible stalls in the men's and women's restrooms and a family restroom on the porch level.
sensory consulting
This screen contains bright lights that may cause discomfort to people with photosensitive epilepsy. Viewer discretion is advised.
Part of the immersive experience is the music, which can be loud at times. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to exit the gallery, you can re-enter through the lobby after taking a break.
Mobility aids and service animals
Wheelchairs, walkers and scooters are allowed. We have a first-come, first-serve wheelchair on site for those who need one, and several folding chairs that can be brought to the show for people who have difficulty standing for long periods of time. Service animals are allowed on the gallery.
Prohibited and Permitted Personal Items
We recommend that you leave valuables, large bags and other personal belongings at home. For the safety of visitors and the collection, all bags entering or leaving the exhibition, including bags, are subject to inspection.
Backpacks and backpacks are not allowed in the exhibition.
Forbidden
- Backpacks, suitcases and backpacks
- paints and sprays
- indelible markers
- weapons of any kind
- Foreign food and drinks (including alcohol)
- Food of any kind is not allowed on the gallery.
- Any item deemed inappropriate by exhibit security or venue management
- Bicycles, helmets, skateboards, Heelys, skates and scooters are not allowed.
- camping chairs
- tripods
Baggage control is available.on the site for $1 per item. Please note that large bags/luggage are not allowed inside the gallery as per our terms and conditions. These items will need to be reviewed.
Permitted
- Walkers, scooters and other mobility aids
- strollers
- Cameras (photo/video)
- Service Animals: For non-traditional service animals, please contact the exhibit prior to your visit.
* All prohibited items will NOT be stored by site management or on site.
Immersive Van Gogh reserves the right to change the above restrictions without notice. If you are unsure about an item you are bringing, please contact us atticketing@vangoghchicago.comFor more information.
Location, Parking and Traffic
Location
Lighthouse ArtSpace Chicago is located at 108 W Germania Place, Chicago, IL, 60610 USA.
Parking lot
The exhibition does not have dedicated parking on site, but there are several public parking lots nearby. The closest car park is our partner car park, the James Kilmer Garage.
It is located across the street (45 meters) and offers valet parking. We suggest that any member of your group with mobility issues be dropped off on our side of the street before entering the garage.
Transit
The nearest metro stations are:
- Sedgwick (brown line)
- Clark/Division (red line)
About the immersive Van Gogh Chicago
The US premiere of the immersive Van Gogh exhibition from the creators of the successful exhibition seen by more than 2 million visitors in Paris. Immerse yourself in 500,000 cubic feet of astonishing projection that enlivens the master's handiwork and illuminates the mind of the genius. Wander through giant projections that bring out brushwork, detail, and color like you've never experienced before. Visitors will be immersed in Van Gogh's works, from his sunny landscapes and night scenes to his portraits and still lifes. The installation includes his work Les Mangeurs de pommes de terre (The Potato Eaters, 1885) to La Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888) and La Chambre à coucher (The Bedroom, 1889). . The exhibit was designed specifically for the impressive Lighthouse Artspace Chicago, a new venue within Chicago's recently renovated Germania Club Building. The three-story facility is dedicated to immersive art presentations, bridging the boundaries between entertainment and culture to give visitors the feeling that they are encountering art like never before. Using the building's Victorian-era architectural details, 35-foot-high walls, and multiple levels (including balconies), the venue will feature vibrant art exhibits that surround the viewer on all sides. Experience the organic landscapes of Van Gogh's imagination and ride the roller coaster of Van Gogh's Descent into Madness. It is staggering in scale, incredibly imaginative, and a completely new take on the master's work.
show time
The exhibit opens 15 minutes before the first entry of the day and closes 15 minutes after the start time of the last entry of the day. To find out the entrance time, consult the entrance calendar by clickingBUY TICKETS
COVID-19
COVID-19 update
As of Monday, February 28, 2022:
In accordance with City of Chicago guidelines for venues, Immersive ArtSpace Chicago will not require patrons to wear a mask or provide proof of vaccination to enter our exhibits.
We encourage all clients to wear whatever personal protective equipment they are comfortable with, but it is optional.
This policy is subject to change with any future mandate or announcement made by the City of Chicago government.
For more information on the City of Chicago's COVID-19 policies, please visit the website listed here:chicago.gov/COVID
FAQs
How do I prepare for Van Gogh immersive experience? ›
- Get a Flex Pass. ...
- Ask for earplugs (or bring your own) ...
- Wear comfy clothes to sit on the ground. ...
- Wear flats (no heels) ...
- Come High. ...
- Stay for at least an hour. ...
- Make sure flash is turned off on your phone.
But you're probably better off doing a lap through the four rooms before finding a good place to hunker down and take in the 35-minute show without missing a thing.
What should I wear to Van Gogh immersive experience? ›Casual dress and comfortable walking shoes are best for a day at Immersive Van Gogh and Camp North End.
Do you need a cushion for Immersive Van Gogh? ›Basic Ticket (available as Timed or FLEXI PASS): Allows you entrance into the exhibition. Comfort Ticket (available as Timed or FLEXI PASS): Along with your entrance into the exhibition, you will also receive a Van Gogh cushion rental to sit on during your visit inside the gallery.
Why do you need a cushion for the Van Gogh exhibit? ›That ticket price included a cushion rental (because most of the seating was on the floor), and once you turned back in the cushion, you received a poster of one of Van Gogh's self-portraits.
What to expect at the Van Gogh Experience? ›The exhibit envelopes the senses — soft instrumental music plays from above while bright colors and moving images are splashed on walls and floor. Paintings from Van Gogh are enlarged, moving in time with the music. Sometimes, just one painting is projected onto a dozen different walls.
Is Immersive Van Gogh Chicago worth it? ›Top ways to experience Immersive Van Gogh Exhibit Chicago and nearby attractions. 90% of travelers recommend this experience. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. 95% of travelers recommend this experience.
What do you wear to a Van Gogh art show? ›Casual dress and comfortable walking shoes are best for a day at Immersive Van Gogh and Camp North End.
Where do you park for Van Gogh exhibit in Chicago? ›The exhibit does not have dedicated onsite parking but there are a number of public parking lots nearby. The closest parking is our partnered parking garage, the James Kilmer Garage. It is located across the street (150 feet away) and provides valet service.
Can you take a backpack into Van Gogh museum? ›Large bags, backpacks, umbrellas and other oversized objects are not permitted in the museum. You can find a luggage storage at the Museumplein Q-Park garage.
What is the cushion for the Van Gogh exhibit? ›
“We had an idea called the comfort ticket, which would come with a rental cushion that you could use to sit down when you're inside the gallery, but you would be getting a cushion that someone else had touched. How would the public feel about that?
How long do you spend in the Van Gogh experience? ›How long will it take us to go through the exhibition? – Van Gogh – The Immersive Experience. The visit will take approximately one hour.
Can you take pictures inside the Van Gogh museum? ›Yes, pictures and videos are allowed, and even encouraged to share via social media.
Are you allowed to take pictures at the Van Gogh museum? ›Photography (without a flash or tripod) is only permitted at certain designated areas in the museum, such as in the Entrance Hall and by the so-called 'selfie walls'. To avoid causing nuisance to other visitors, photography of artworks in the museum galleries and exhibition spaces is not permitted.
Is VIP worth it for Van Gogh immersive experience? ›There was no line for any of it and often times there were few enough people that you really could see yourself in the works. HOWEVER, although the VIP package is “worth it” monetarily and theoretically, it most certainly is NOT worth more for the average person.
Can you bring water in van Gogh? ›Outside food and beverages (including alcohol) Food of any type is not permitted in the gallery. Any item deemed by exhibit security or venue management to be inappropriate.
What do I need to know about van Gogh? ›Vincent van Gogh was a Dutch painter, generally considered to be the greatest after Rembrandt van Rijn, and one of the greatest of the Post-Impressionists. He sold only one artwork during his life, but in the century after his death he became perhaps the most recognized painter of all time.
Why are there two van Gogh immersive experiences? ›"Immersive Van Gogh" and "Van Gogh: The Immersive Experience" are two different shows put on by two different production companies. “There's multiple van Gogh shows today and I'd like to say each one is really cool because they offer different perspectives on who van Gogh was," said Winston Fisher, the CEO of AREA15.
Which is better imagine van gogh or immersive experience? ›Verdict: If you prefer a closer representation of Van Gogh's paintings, “Imagine Van Gogh” is the one to visit. If you're seeking something closer to an IMAX experience, “Van Gogh: The Immersive Experience” could be the better choice.
Is the interactive Van Gogh exhibit worth it? ›I recommend it. It is breathtaking! I enjoyed the opportunity to sit and just take it in. Highly recommend!
How long does it take to walk around the van Gogh experience? ›
How long will it take us to go through the exhibition? – Van Gogh – The Immersive Experience. The visit will take approximately one hour.
How much time do you need in Van Gogh? ›How much time should I spend at the Van Gogh Museum? Depending on how much time you spend on each exhibit, the visit can take anything between 1 hour to 2 hours. On average, visitors spend 1 hour and 15 minutes to properly explore the permanent exhibit.
How long do I need at Van Gogh Alive exhibit take? ›Individual visit times will vary, but most visitors can anticipate spending 60 – 90 minutes. The main feature of the exhibition lasts approximately 45 minutes.
Is the VIP ticket worth it for the Van Gogh immersive experience? ›There was no line for any of it and often times there were few enough people that you really could see yourself in the works. HOWEVER, although the VIP package is “worth it” monetarily and theoretically, it most certainly is NOT worth more for the average person.
How much is the VR experience at the Van Gogh exhibition? ›Another optional stop before you exit is the virtual reality experience. This is not included in your ticket price, but only costs £3 per person, so is well worth trying while you are there. What is this? The VR experience physically puts you in Van Gogh's shoes.
Is Van Gogh alive worth it? ›If you haven't been, it's a must-see if you find yourself in the Netherland's capital. As well as seeing Van Gogh's most famous masterpieces, you will learn about his life and view how much his moods are reflected in his work. So was Van Gogh Alive worth it? Absolutely!
Can you take bags into the Van Gogh Museum? ›Large bags, backpacks, umbrellas and other oversized objects are not permitted in the museum. You can find a luggage storage at the Museumplein Q-Park garage. Secured cages for coats and bags are available for school groups, and may only be unlocked by you or one of our museum educators.
Is there a dress code for Van Gogh Museum? ›What should I wear to visit Van Gogh Museum. While there's no specific dress code, you should keep in mind that you won't be able to bring rucksacks, umbrellas or larger backpacks and items into the museum. Jackets and handbags are allowed, while all other items will have to be left in the cloakroom.
What not to miss at Van Gogh Museum? ›- THE POTATO EATERS. Considered the artist's first masterpiece, it's a painting in which Van Gogh portrays a family of Dutch peasants. ...
- THE BEDROOM. Van Gogh did three paintings depicting his bedroom in Arles. ...
- ALMOND BLOSSOM. ...
- WHEATFIELD WITH CROWS. ...
- SUNFLOWERS.
The biography portion was incredibly informative, contextualizing many common themes in Van Gogh's art, as well as his drift into madness and eventual suicide. It was also wonderful how the exhibit showed his lesser known art pieces before his more famous ones, which was a highly admirable aspect.
What is SENSORY4? ›
WHAT IS SENSORY4™? Developed by Grande Experiences, SENSORY4™ is a unique system that combines multi-channel motion graphics, cinema quality surround sound and up to forty high-definition projectors to provide one of the most exciting multi-screen environments in the world.
Is immersive Van Gogh Chicago worth it? ›Top ways to experience Immersive Van Gogh Exhibit Chicago and nearby attractions. 90% of travelers recommend this experience. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. 95% of travelers recommend this experience.
Which is better imagine Van Gogh or immersive experience? ›Verdict: If you prefer a closer representation of Van Gogh's paintings, “Imagine Van Gogh” is the one to visit. If you're seeking something closer to an IMAX experience, “Van Gogh: The Immersive Experience” could be the better choice.
What is Lume VIP package? ›THE LUME PACKAGES
For The Lume Van Gogh you can purchase a special 'Vincent VIP Package' to make your experience truly unforgettable. The package includes your ticket, front-of-the-line access, a collectable program and a $12 drinks voucher redeemable at the Terrace Café 1888.